Upon initial inspection (within our normal 30-day policy and before being worn) if the item was received defective, Tamsy will make it right by accepting the return and a full refund will be administered.
Products returned outside of 30-day return window are outside of our returns policy timeframe and will be rejected.
No. Tamsy can only replace the exact same item or issue a refund.
Items being returned should not have been subjected to undue stress, neglect, misuse, abuse, altered, or resized, in any way. Upon receipt Tamsy will inspect each return, reserving the right to reject items that have been subject to any of the above circumstances or are a result of normal wear and tear. Returned items must be complete, including all items Tamsy sent with the order.
Please contact Customer Service by visiting our Customer Support page, click on our chat link, email us at email@example.com or call 1-877-247-3402 to have a replacement mailed or emailed.
You will receive an auto-generated email to notify you that your refund has been processed. If an email address is not associated with your Tamsy account, you will receive a call with your refund confirmation. If the return has been rejected by the Returns Department, you will receive the product back and a rejection notice in the mail. To check the status of your return following the standard return period, contact Customer Service by visiting our Customer Support page, click on our chat link, email us at firstname.lastname@example.org or call 1-877-247-3402.
You will receive the refund back to the original card used for the purchase. You will receive a refund for the full amount of your order, minus the return shipping label fees. Damaged or defective items are not charged the return label fee.
The actual refund amount in Canadian dollars may vary depending upon the exchange rate used by your bank. Tamsy does not adjust due to currency exchange rates and issues the refund in US dollars only.